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Humpback whale underwater

Climate giants – how whales can help save the world

We know that whales, dolphins and porpoises are amazing beings with complex social and family...
Black Sea common dolphins © Elena Gladilina

The dolphin and porpoise casualties of the war in Ukraine

Rare, threatened subspecies of dolphins and porpoises live in the Black Sea along Ukraine's coast....
WDC's Ed Fox, Chris Butler-Stroud and Carla Boreham take a message from the ocean to parliament

Taking a message from the ocean to parliament

It's a sad fact that whales and dolphins don't vote in human elections, but I...
Minke whale © Ursula Tscherter - ORES

The whale trappers are back with their cruel experiment

Anyone walking past my window might have heard my groan of disbelief at the news...
Boto © Fernando Trujillo

Meet the legendary pink river dolphins

Botos don't look or live like other dolphins. Flamingo-pink all over with super-skinny snouts and...
Tokitae in captivity

Talking to TUI – will they stop supporting whale and dolphin captivity?

Last Thursday I travelled to Berlin for a long-anticipated meeting with TUI senior executives. I...

Earth Day Q&A with Waipapa Bay Wines’ marketing director, Fran Draper

We've been partnered with Waipapa Bay Wines since 2019 so for this year's Earth Day,...
Orcas at the seabed

The secrets of orca beach life

Rubbing on smooth pebbles is a generations-old cultural tradition for a particular group of orcas...

What makes a great visitor experience?

As manager of the Scottish Dolphin Centre, I have good reason to ponder this question. It came up again this week as we were awarded a TripAdvisor Certificate of Excellence, an accolade given to establishments who consistently get a high number of outstanding reviews.

What strikes me as interesting is that many of our reviewers didn’t actually spot any dolphins – the main aim for lots of our visitors – but they still had a fantastic day out, speaking to the volunteers who help run the centre, enjoying guided walks and tours, or a bite to eat in the café. It is clearly extremely important to visitors that they are greeted warmly by friendly, enthusiastic and informative staff. Over the past few years we have worked hard on this aspect of our offer with improved training for all staff and volunteers, and this has clearly paid off.

Image Copyright Alex Mitchell

We don’t get it right every time, but reviews and feedback help to highlight our mistakes and how we can improve.

A huge majority of our 90,000 annual visitors are very passionate about Scottish wildlife, including the amazing variety of whales and dolphins that visit these waters. This makes them very open to dropping coins and even notes into the donation box, adopting a dolphin or signing WDC petitions during their visit, including the latest one asking Richard Branson to re-think his position on selling trips to Seaworld. This is precisely why WDC run a visitor centre in this spectacular spot: to enthuse the general public about whales and dolphins and give them a chance to help WDC protect them.

I would like to say a personal thank you to the staff and volunteers who work hard to provide a smile to every visitor who comes through our doors – you are driving our success!